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SPA etiquette

Your Relaxness,

to make your and other guests’ relaxation at the SPA truly pleasant, we invite you to follow these recommendations:

  • Reservations. We recommend booking SPA treatments in advance to secure your preferred time and procedures. You may cancel your reservation free of charge no later than 4 hours before the treatment begins. Payments for unused services included in packages are non-refundable.

  • Arrive on time. Please arrive no later than 10 minutes before your treatment to register, change, and prepare calmly.

  • Escort to treatment. Upon arrival, we will welcome you at the reception – our staff will accompany you to the treatment room or SPA area to ensure you feel comfortable and confident.

  • Clothing.

    • Non-hotel guests – please leave outdoor clothes in the cloakroom near the hotel reception (1st floor).

    • In SPA areas – slippers or comfortable footwear (not outdoor shoes), and a bathrobe found in your hotel room (for non-hotel guests, slippers and a bathrobe are provided at the SPA reception).

    • In the pool and sauna complex – Western-style swimsuit, slippers suitable for wet areas.

    • In the gym – sportswear and sports shoes.

  • Start with a shower. Before any body treatment, massage, pool, sauna, or bath, we recommend taking a warm shower – it helps relax, maintain cleanliness, and enhances the pleasure.

  • Multiple massages. If you book several massages during your stay, we recommend a dry body scrub or a hammam scrub before the first massage for better and stronger results.

  • Phones & silence. You may bring your phone to capture your Relaxness moments, but please use silent mode. The SPA is an oasis of tranquility – speak quietly, avoid loud conversations or calls (especially video calls). Respect the peace and relaxation of other guests.

  • Take time to rest. Use this opportunity to relax and dedicate SPA time to true rest.

  • Nutrition. Avoid heavy food at least 1 hour before your treatment.

  • Jewelry. Please remove jewelry during treatments – it may get lost, damaged, or cause accidental injury.

  • Hydration. If you visit saunas, baths, or the gym, as well as after massages or body treatments – drink more water. It enhances the detoxifying effect and helps you feel better.

  • Alcohol. Procedures and alcohol are not compatible – avoid alcohol before and immediately after SPA treatments.

  • Skin care. Avoid shaving or depilation on the same day if you plan a body scrub – products used may irritate the skin.

  • Make-up. Please come to facial treatments without make-up for the best results.

  • Health condition. Inform your therapist at the beginning of the procedure about any health issues, allergies, or recent medical treatments. Not all treatments are suitable for everyone.

  • Physician consultations. At SPA VILNIUS, you can book individual consultations with a physical medicine & rehabilitation doctor. They will assess your condition, listen to your expectations, recommend suitable treatments, and advise on health care for future visits.

  • Mineral water. For restoring magnesium and other minerals, we recommend drinking natural mineral water. During your consultation, the doctor will advise on mineralization, temperature, and frequency.

  • Pregnancy. If you are expecting, please inform the doctor or your therapist – we will recommend treatments suitable for mothers-to-be. Treatments are performed after the 12th week of pregnancy.

  • Contact lenses. Please inform us if you wear them before facial treatments.

  • Bath treatments. For maximum effect, we recommend enjoying baths without clothes. If this is uncomfortable, you may wear a swimsuit, or disposable underwear will be provided.

  • Underwater massage. Please wear a swimsuit, as the procedure is performed by a therapist.

  • Rasul steam bath. Recommended without clothes, as cosmetic products may stain fabric and the effect is stronger. You will enjoy the treatment alone, without other guests present.

  • Children in SPA areas. If visiting with children, please ensure they behave calmly and respectfully. Little Relaxness guests are welcome in the pool from 10:00 to 21:00 together with you.

  • Punctuality. If you are late, your treatment may be shortened to avoid disturbing the schedule of other guests.

  • Fragrances. Please avoid strong perfumes – in the SPA it is important that the atmosphere is pleasant for all.

  • Extend your relaxation. For deeper rest, do not rush – spend some time in the relaxation room, enjoy herbal tea, and let your body and mind return to everyday life gradually.

May these simple rules help you find true peace and inner balance.

Allow yourself to enjoy every moment of Your Relaxness at SPA VILNIUS.