Gift Voucher Terms
GIFT VOUCHER PURCHASE AND USAGE TERMS
Monist – a boutique hotel in Palanga, where every calm and seamless moment of your stay matters. To use or gift a voucher, we invite you to familiarize yourself with the gift voucher purchase and usage terms.
1. General provisions
1.1. A gift voucher confirms the holder’s right to use the amount or specific service indicated on it.
1.2. A gift voucher cannot be exchanged for cash.
1.3. Upon arrival, the gift voucher must be presented at the reception during registration.
1.4. A gift voucher is valid only for the services specified on it.
2. Security and responsibility
2.1. The gift voucher must be kept as a valuable document, as it is required for payment.
2.2. The voucher code (number) must not be disclosed to third parties.
2.3. If unauthorized persons obtain the voucher code, they may use it; therefore, the holder must ensure its confidentiality.
2.4. In case of loss or disclosure of the voucher code, services will not be provided.
3. Purchase and validity
3.1. A gift voucher is valid for 6 (six) months from the date of issue.
3.2. Services must be used before the expiration date.
3.3. After expiration, the amount paid is non-refundable and the services are considered used.
4. Extension of validity
4.1. If the voucher has not expired but the visit is booked for a later date, it may be extended free of charge for up to 1 (one) month.
4.2. If the voucher has expired, it may still be extended for an additional fee, so that the total validity period equals one year from the date of purchase.
4.3. For extension, please contact [email protected] or +370 669 80800.
4.4. After payment, the voucher validity will be renewed.
5. Payment and usage
5.1. If the service value exceeds the voucher amount, the difference must be paid in cash or by card.
5.2. If services of a lower value are purchased, the remaining amount is not refunded.
6. Usage locations
6.1. Gift vouchers can be used only at Monist Palanga.
7. Special conditions
7.1. Value vouchers are issued starting from 50 €.
7.2. Accommodation vouchers require a minimum stay of 2 nights.
7.3. The “10 + 1” offer applies to vouchers from 100 €.
7.4. Discounts under this offer cannot be combined.
7.5. The eleventh voucher matches the value or service of the other ten.
8. Discounts and offers
8.1. Discounts do not apply when paying with vouchers marked with the letter “R”.
8.2. Monist discounts do not apply when paying with third-party vouchers.
9. Non-official purchases
9.1. If a gift voucher is purchased not directly from Monist or its official partners, the buyer assumes full responsibility for any potential multiple use, validity or invalidity of such voucher, as well as for any direct or indirect inconveniences or losses arising from this.
9.2. The first used voucher is considered valid.
10. Documents for legal entities
10.1. An invoice is issued only after the services have been used.
10.2. Voucher expenses may be treated as representation costs if supported by valid documents.
10.3. Required documents:
- proof of payment;
- voucher transfer–acceptance act.
10.4. The act specifies whether an invoice is required.
10.5. If not required, it will not be issued even after services are used.
10.6. If required, it will be issued after service usage.
If you need assistance, please contact us – we will take care of everything.
At Monist, every moment is dedicated to peace, relaxation, and a slower rhythm.