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Relaxness Club Terms

  • In order to fulfil the conditions of the Relaxness Club, the personal data you have provided for the purpose of your stay will be further processed in accordance with the personal data processing rules approved by the company. The data processing on a contractual basis will be carried out by JSC “Raminora”.

  • To become a member of the SPA VILNIUS Relaxness Club, your consent to the processing of personal data and to receiving newsletters is required:

    • Consent to data processing allows the company to administer the loyalty programme and ensure that you can enjoy all the privileges of the Relaxness Club.

    • Consent to receive newsletters gives you the opportunity to be the first to learn about exclusive offers, gifts and special benefits available to club members.

  • Points are accumulated under the name of the Loyalty Program member, who is also the payer and stays at the SPA VILNIUS hotel. Therefore, we recommend always booking services under the same person’s name (for example, when booking services for the family – the payer should always be the same person as the Loyalty Program member).

  • Points are awarded after check-out and can be used for a future stay.

  • Points are calculated based on euros spent on SPA VILNIUS accommodation, dining, and SPA services according to the level: up to 1000 €/year → 1 point per euro (Rest Explorer), 1000 €–2499 €/year → 2 points per euro (Rest Enthusiast), 2500 €–4999 €/year → 3 points per euro (Rest Expert), 5000 € and more/year → 4 points per euro (Rest Master).

  • Points are non-transferable and cannot be exchanged for cash.

  • Points may be redeemed only for services listed in the Relaxness Club Catalogue.

  • Services must be booked in the usual way (preferably in advance), and points will be deducted during final payment at reception.

  • The company reserves the right to modify the selection of services and their point value as listed in the Relaxness Club Catalogue.

  • Only the point holder can redeem points.

  • Status is valid for one year from the date of award but may be updated earlier if a higher status is earned.

  • Points are valid for 1 year from the date they are awarded – we recommend using them during your next visit.

  • Point balance can be checked at +370 313 53811, [email protected], or at reception.

  • Purchases of goods or services from SPA VILNIUS partners do not count toward the point-earning total.

  • Points are awarded only for direct bookings (not through agencies, Booking.com, or third-party gift vouchers).

  • Points cannot be used for services booked via third parties.

  • Buying SPA VILNIUS gift vouchers does not generate points.

  • The company reserves the right to change program terms and privileges.

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