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Arrival information

COVID-19 PREVENTION

RESERVATION GUARANTEE

  • The reservation will be guaranteed once no less than 50% of the total payment is paid by credit card or bank transfer no later than within 2 working days from the date of order.
  • If reservation is made less than 2 days until arrival, the advance must be paid on the same day.
  • When making several reservations, it is recommended to make one payment transfer, indicating all order numbers.
  • Unused advance payment is returned into the payer’s account by request. Bank transfer fee is deducted from the unused advance payment.
  • Non-ensured reservation shall be cancelled.

BOOKING CANCELLATION

2022 04 13 – 2022 06 30

  • Reservation can be cancelled or re-scheduled from Sunday to Thursday without a cancellation fee up to 24 hours before the arrival date. If the guest does not arrive without cancelling the reservation or if it is cancelled less than 24 hours before arrival, the cancellation fee is 100% of the price of the one-night programme. This amount will be deducted from your deposit.
  • Friday and Saturday reservation can be cancelled or re-scheduled without a cancellation fee up to 4 days before the arrival date. If the guest does not arrive without cancelling the reservation or if it is cancelled less than 4 days before arrival, the cancellation fee is 100% of the price of the one-night programme. This amount will be deducted from your deposit.
  • Payment and cancellation conditions for travel agencies/companies are laid down in contracts and advance invoices.

From 2022 07 01

  • Reservation can be cancelled or re-scheduled without any cancellation fee no less than 5 working days (during season – no less than 10 working days) until the day of arrival.
  • If the guest does not arrive without cancelling the reservation or if it is cancelled less than 5 working days (during season – no less than 10 working days) until the day of arrival, cancellation fee – 100% of the price of one overnight of package. The amount will be charged from the advanced payment.
  • Payment and cancellation conditions for travel agencies/companies are laid down in contracts and advance invoices.

PAYING WITH A GIFT VOUCHER

  • A gift voucher can be used to guarantee your reservation until its expiry date.
  • If the services using the gift voucher have been booked and are not cancelled by the guest or rescheduled to another date at your convenience at least 5 working days (10 working days in high season) before the date of arrival, they will be considered as used.
  • No refunds will be given after the expiry date.
  • No exchange of a valid voucher for cash and no refund.

SPA VILNIUS is a completely smoke-free environment!​

SPA VILNIUS aims to ensure the health and well-being of its guests and employees, not only to increase the efficiency and comfort of your wellness, but also to contribute to the environment by reducing air pollution.

We will help you to take the first steps towards better well-being and stronger health. For your comfort, relaxation and the well-being of your children, please note that SPA VILNIUS rooms, including balconies, are NO SMOKING.

There is a 100 € cleaning fee for smoking in the room.

Given the needs of our guests who do smoke, there is a designated SMOKING ROOM in the conference centre (2nd floor).

TRANSFER SERVICE

SPA VILNIUS offers a transfer service to the guests from Vilnius and Kaunas airports to Druskininkai and backwards. Advanced booking.

Vilnius/Kaunas - SPA VILNIUS:
1-2 person - 120 € / 90 € (for stays of 9 nights or more)
3-6 person - 160 € / 140 € (for stays of 9 nights or more)
Individual transfer - 160 €

Vilnius/Kaunas - SPA VILNIUS (available for both sides trip transfer (from Vilnius or Kaunas to Druskininkai and backwards):
1-2 person - 180 € / 140 € (for stays of 9 nights or more)
3-6 person - 250 € / 200 € (for stays of 9 nights or more)
Individual transfer - 250 €

A 20% surcharge applies for transfers during night hours (22:00 - 6:00).

Extra baggage (baby stroller, toboggans, skis) - 12 €

For other routes - 1 € per km

For short journeys (up to 10 km) - 20  € / hour.

HOTEL

  • Check-in starts at 15:00 hrs.
  • Check-out till 12:00 hrs.
  • Pets are not allowed.
  • It is forbidden to wear the whole face covering head – coverings in the hotel. A face has to be uncovered and visible all the time.

SPA CENTRE

  • 8:00-22:00 mineral water swimming pool & sauna complex
  • 10:00-22:00 mineral water swimming pool with kids till 14 years old
    Please wear western style swimsuit and slippers for the swimming pool.
  • 8:00-22:00 gym
  • Please wear appropriate sport outfit for the gym.
  • We inform, that if you do not book your SPA treatments in advance, we cannot guarantee their availability.
  • Changes in your treatment are available no less than 4 hours before the set time. Otherwise, the charge will be included into your bill.
  • Mobile devices are not allowed in the SPA centre premises.
  • Doctors recommend drinking natural mineral water from special flask.

RESTAURANT

  • Restaurant dress code - smart casual.
  • Please make a table reservation for musical programme in advance.

Raminora, JSC
Company code 152167820
Swedbank, AB. Acc. - LT837300010041410384. SWIFT – HABALT22.
Luminor Bank, AB. Acc. - LT324010040900542180. SWIFT – AGBLLT2X.
SEB bank, AB. Acc. - LT717044060004131796. SWIFT – CBVILT2X.